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Frequently asked questions

Here’s answers to some of the more common questions we get asked. If yours isn’t here, then drop us an email at support@cedarsleep.com

Product

What are your products made from?

Our pillowcases are crafted from 100% pure mulberry silk, the highest grade of silk available. This fabric is luxuriously soft, breathable, and gentle on skin and hair. Unlike cotton or synthetic fibers, silk naturally helps retain skin hydration, which is especially beneficial for menopausal skin that often becomes dry and sensitive.

What does momme mean?

Momme (mm) is the unit used to measure the weight and quality of silk, similar to thread count in cotton. A higher momme means a denser, more durable fabric. Our pillowcases are 22 momme, which strikes the perfect balance between luxury, durability, and breathability — ideal for nightly use while being gentle on skin.

What is OEKO-TEX?

OEKO-TEX® is an independent certification system that tests fabrics for harmful substances. Our silk pillowcases are OEKO-TEX® Standard 100 certified, meaning they are safe for you and free from toxic chemicals — an important consideration for sensitive or menopausal skin.

What are the benefits of using Cedar Sleep Products?

Sleeping on silk offers multiple skin and hair benefits:

  • Hydration retention: Unlike cotton, silk doesn’t absorb your skin’s natural oils or night creams, helping menopausal skin stay moisturized.
  • Anti-friction: Silk’s smooth surface reduces tugging and creasing, which may help minimize the appearance of fine lines and sleep wrinkles.
  • Temperature regulating: Naturally cooling, silk helps with night sweats and hot flashes.
  • Hair-friendly: Prevents frizz, tangles, and breakage, keeping hair smoother overnight.
Where is it made?

Our pillowcases are made from ethically sourced mulberry silk and carefully crafted by skilled artisans in China.

Is it ethically responsible and not tested on animals?

Yes. Our products are cruelty-free and never tested on animals. We also ensure ethical sourcing and fair working conditions throughout our supply chain.

Is it sustainable?

Silk is a natural, biodegradable fiber, making it far more sustainable than synthetic alternatives. Our mulberry silk comes from eco-friendly farms, and our OEKO-TEX® certification ensures the production process avoids harmful chemicals.

What is the lifetime of mulberry silk products?

With proper care, a mulberry silk pillowcase can last years without losing its softness or shine. We recommend hand washing or using a gentle machine cycle with silk-safe detergent, then air drying. The durability of 22 momme silk means your pillowcase will maintain its beauty much longer than lower-momme silks.

Why should I switch to silk?

If you’re experiencing menopausal skin changes, silk can make a real difference:

  • Reduces overnight moisture loss
  • Gentle on sensitive, thinning skin
  • Helps regulate temperature during hot flashes
  • Minimizes hair breakage and frizz
  • Provides a luxurious sleep experience every night

Where is Cedar Sleep originated?

Cedar Sleep was founded in the UK with a mission to create luxury sleep products that support skin health and overall wellbeing. Inspired by nature and designed for women navigating life’s changes, we are proud to bring premium silk products to customers worldwide.

Shipping

Where is my order?

Once your order has been placed, you’ll receive a confirmation email followed by a shipping notification with tracking details as soon as your parcel is on its way. You can track your order at any time using the link provided in your shipping confirmation email. If you haven’t received your tracking details or need extra help, please contact our customer care team and we’ll be happy to assist.

My delivery is missing/late

We’re sorry for the delay. Shipping times can vary depending on your location and carrier. Please first check your tracking link for updates. If your parcel appears to be delayed, missing, or hasn’t arrived within the estimated timeframe, contact our customer care team with your order number. We’ll investigate with the courier and make sure your order gets to you as quickly as possible.

Returns

How do i return my package?

For information on how to return your products, please visit our returns policy.

What is the return and refund policy?

For information on how to return your products, please visit our returns policy.

When will i be refunded?

For information on how to return your products, please visit our returns policy.

How to change my shipping address?

For information on how to change your shipping address, please visit our Shipping policy.

Care for your silk

How should I wash my silk items?

We recommend hand washing in cool water with a gentle, silk-safe detergent. If you prefer to use a machine, place your silk in our washing bag for silk and select the delicate cycle at 30°C or below. Always air dry away from direct sunlight and avoid tumble drying, which can damage the fibres. For best results, iron on the lowest heat setting or steam lightly.

How often should I wash my silk items?

Silk stays fresh longer than cotton because it naturally resists dust and odours. We suggest washing your pillowcase every 1–2 weeks, or more often if you use night creams or experience night sweats. Regular but gentle care will help preserve silk’s smooth texture and natural shine.

Is washing at 30 degrees enough?

Yes. Washing at 30°C (cold or lukewarm water) is ideal for silk. Higher temperatures can damage the delicate fibers and reduce the lifespan of your pillowcase. Always use a gentle detergent specifically made for silk or delicate fabrics.